We want to protect your privacy when you use our website. You can visit our website without telling us who you are and without giving us any personal information about yourself. There are times when we will need this information to communicate with you and/or process an order.

TO PROCESS AN ORDER
We will need your name, address, phone, e-mail, and credit information. To process an order we will need to send some of this information to a credit card processing centers and their representative banks or instituion who you have choosen to finance through, to freight companies that will handle the shipping of the item you ordered..

MARKETING USE
Purchasing information will be collected anonymously about usage on this website. No information wil be collected which is personal.

COOKIES, WEB BEACONS AND OTHER TECHNOLOGIES
Non-identifiable linformation from visits to our web sites to better help us serve customers will be collected to track domains visited, measure customer activity, and other marketing information. This is known as “clickstream data” and will not be of personal use.

DISCLOSURES REQUIRED BY LAW
Under certain circumstances, we maybe required to furnish personal inforfmation pursuant to judicial or subpoenas, warrant, or orders.

LINKS TO NON EXETER MERCANTILE CO. WEBSITES
Some of web sites contain links to other web sites and we are not responsible for the privacy practices or content of those or other websites.

WEBSITE POLICY CHANGE
If we change our privacy policy we will inform you by posting the changes on this web page. Should you have any questions regarding this statement please contacts at office@exetermercantile.com

RETURNS AND REFUNDS

GENERAL POLICY
You may return most unopened items purchased from us within 20 days from the date of receipt of the shipment, with the following execptions:

  • Clothing and Accessories
  • Baby Products
  • Cosmetic Products
  • Food Products
  • Special orders from a manufacture not regularly stocked
  • Gift Certificates
  • Items not in orginal unopened carton.

GIFT RETURNS
Most gifts can be exchanged or returned except within 30 days of receipt except the following:

  • Cosmetic Products
  • Food Products
  • Gift Certificates
  • Items not in orginal Package
  • Items that were special order for the bride or gift giver from a manufacturer and not regular store stock.

REFUNDS
We will notify you via e-mail of your refund once received and processed. The refund will be made as follows:

IF PAID BY: BY CREDIT TO:
Credit Card Credit Card
Debit Card Debit Card
Gift Certificate Gift Card Account

HOW
Refunds can be made either on the web thus by mail or in store. Please maintain your receipt and shipping carton.

ORDER POLICIES

CANCELLING ORDERS
If you wish to cancel an order call or e-mail your request. We will do everything possible to stop an order. Please understand that their maybe times when special orders have already been shipped. You may refuse delivery or return the package when it arrives. Please remember that some Special Vendor Orders are non- returnable.

DAMAGED OR DEFECTIVE ITEMS
Please contact us immediately on receipt of the item. Save the item and all packaging. We will advise if the item needs to be returned and issue a ups call tag.

WRONG OR MISSING ITEMS
Please contact us immediately on receipt of the item. Save the item and all the packaging. We will advise if item needs to be returned and issue a UPS call tag.

ORDER NOT RECEIVED
Please contact us after a reasonable delay and we will initate a UPS tracer.

CHANGING AND REPLACING AN ORDER
Please contact us immediately.

HOW TO CONTACT US
By Phone: 559 592 2121
By Fax: 559 592-6868
By E-mail: office@exetermercantile.com
MONDAY THRU FRIDAY
9:00 AM to 4:00 Pm.